Safety Center — ILS Recovery Bureau

Your safety — and the safety of finders — is our top priority. Here's how we keep every recovery interaction secure.

Protecting Your Personal Information

• Your home address is never shown on any public page.
• Your phone number and email are never visible to finders.
• You control exactly what appears on your item's recovery page — a first name is enough.
• All messages between owners and finders pass through the platform, so neither side sees the other's contact details.

Safe Recovery Meetups

When arranging to reclaim your item from a finder, follow these guidelines:

• Meet in a public place — a coffee shop, police station lobby, or well-lit retail area.
• Bring a friend if possible.
• Let someone know where you're going and when.
• Trust your instincts — if a meetup feels wrong, reschedule or involve local authorities.

Our Fraud Protections

• QR codes are individually registered and cannot be duplicated.
• Reward payments are arranged directly between owner and finder — we do not handle money, eliminating payment scam risk.
• All accounts are verified at registration.
• Suspicious listings are reviewed and removed by our moderation team.

Report a Safety Concern

If you experience any safety issue related to a recovery interaction, contact our support team immediately. We take all reports seriously.